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# Upgrade drama

A big news item yesterday was the huge blow-up this week at the British Department of Work and Pensions (via Abiola Lapite and Ed Brill). After touring the news sites it seems that what was meant to be a limited upgrade of a few Windows PCs ended up flattening up to 80% of the 80,000 PC's across the department's network. That's quite an embarassment for Microsoft, especially since many news articles have mentioned that there's a certain uh, unhappiness with MS in their involvement in all of this.

Would a network of 80,000 Linux boxes be any easier to maintain and safely upgrade? I'm not quite sure if that's the right question. Maintaining 80,000 PCs is a major undertaking, irrespective of operating system. I mean, with those sorts of numbers, you've certainly got to have some very smart software keeping machines up to date, and it sounds like perhaps Windows 2000 and XP don't have smart enough software. Do average Linux distros have smarter software?

Equally importantly though, you've got to have some very clearly-thought out, very paranoid and risk-averse and very well-tested policies and procedures to control upgrades and software changes. It sounds to me like the DWP simply didn't have those in place.

File under: techie : {2004.11.27 13:50}

Comments:

1. senkwe (2004.11.30 - 22:53) #

Oooh, you fell for the Slashdot like editing of that particular story Colin ;-)

The mishap had nothing to do with either MS or XP. The IT services company (EDS)involved screwed up royally. They were trying to test a patch for about 7 XP machines but mistakenly sent the patch out across their entire network. Naturally, as most of those machines were Windows 2000 machines, they were hosed. So it wasn't an upgrade gone wrong really. It's like applying a Linux kernel patch to the wrong Kernel version, bye, bye Linux :-)

http://www.theregister.co.uk/2004/11/26/dwp_network_outage/

2. Colin (2004.11.30 - 23:16) #

No doubt... but that's why I was saying that it was more to do with botched P&Ps, and that a Linux network might not be any smarter. If you can bring down 80,000 PCs in one swoop like that, then you need to rethink how you ring-fence parts of your infrastructure.

Also, I did read that Reg article, but the thing is that a lot of the other news sites didn't explain that it was human error, so a lot of people have walked away from this thinking it was an MS bugger up. Bad PR, even if not deserved ;)

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