the corner office

a blog, by Colin Pretorius

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# Radicati PR nightmare

Fun and games at Ed Brill's site. The Domino community have been pulling a recent Radicati analysis of the messaging market to pieces. It seems there's been some behind the scenes back-and-forthing, which (again, it seems) ended up with at least one member of Radicati posting snotty messages on Ed Brill's site under at least 2 pseudonyms. Clearly the culprit ain't the brightest analyst on the block, because Ed rather quickly cottoned on to the fact that emails and posts were all coming from the same IP address.

Observation 1: You can't be anonymous online. You just can't. If you don't want a statement publically associated with you, forever, then don't put it on the Internet.

Observation 2: The independent analyst farce is getting a little tired. My own view is that being an analyst for hire, peddling one's wares the highest bidder under the veneer of "objectivity" comes dangerously close to another famous profession that isn't discussed in polite circles, (although the Profession That Shall Not Be Named is probably a lot more honest). Sure, analysts and researchers have a necessary and valuable role to play, but it's how you position your output that matters: to my mind there is a vast difference between "Microsoft have paid us to run some numbers which support their position, here they are..." and "Oh golly, we just sat down and threw around some numbers, and whoda thought? Microsoft rulez!" It's an integrity thing, plain and simple.

Tangentially, it's funny how one wayward employee (if it is in fact an employee) can jeopardise any credibility the Radicati Group had with the click of a single 'Submit' button. I wouldn't be surprised if some sort of "official" response is forthcoming - I would expect some people to move fairly quickly to distance themselves from the whole mess.

(other follow-ups, at Business Controls Caddy and Eric Mack Online)

File under: notes/domino : {2004.07.28 12:57}

Comments:

1. (2004.07.28 - 19:51) #

so who am I maestro?

2. Colin (2004.07.28 - 22:52) #

Lessee...

193.80.99.239
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040626 Firefox/0.9.1 (tsk, you should upgrade to 0.9.2 if you're using XP)

Unless that's spoofed or from a trojanned box? It seems odd that you're using English-US encoding from an IP address with no reverse DNS that seems to be from an Austrian subnet belonging to the Vienna Airport. I notice that the Vienna Airport has at least a passing relationship with Lotus Notes, which might explain the connection.

I concede that I don't know who you are, but then I'm not really a maestro. If I were to enlist the help of a few *real* maestros, might I be able to get further than I got by spending a few minutes with my logs, a search engine and a handful of DNS tools?

3. Ed Brill (2004.07.29 - 04:03) #

in this case, it was the hubris of the "troll" to post using a "handle" he's used elsewhere on the internet over the years that was the real downfall. Interestingly, before that, it had been my incorrect assumption that the troll was actually someone else at Radicati Group. That was based on a match of the IP address in SMTP headers with IP address entries on my weblog. I was too quick to forget that one IP address can multiplex into a single site, especially in a small organization like Radicati.
I notice that the troll hasn't been heard from much today - though I could give you an IP address to check in your logs to see how many times they've been by to read your site.

4. Daniel Johnson (2004.07.29 - 06:19) #

Some observations:

1) The analyst was amazingly stupid, but having read all that he wrote, I give him some points for daring to lock horns with the Lotus community. For that I would forgive him, especially when the poor, passionate youngster was most likely acting and reacting on his own. I cannot believe any company would happily sanction this behavior.

2) ALL analyst firms are guilty of at least some commissioned research. No one is immune to the lure of a little extra cash. If this was an indication of lack of credibility or integrity, then they are ALL guilty, no questions asked. And I have seen far dirtier deeds from bigger firms than a silly little report comparing (surprise) Microsoft and IBM.

3) All this bad behavior has been at the word of JUST ONE MAN (alright, and some of his friends). An IBM Lotus employee (and some members of the loyal Lotus community). Yes, apparently there are emails and IP address and blog comments to prove all misdeeds, but we forget that this is just a blog, and yes it is a very visible blog, but it is a personal, prejudiced collection of thoughts and opinions. No one is infallible, no one person's opinions and thoughts are dogma, and why in the world is a competitive marketing exec of IBM Lotus wasting his time blogging and digging up dirt on some insignificant company with a name like Radicatti???

4) Personally, I'd rather hear more about products and strategy direction than how some silly company published something that will be forgotten in a week.

5. Nathan T. Freeman (2004.07.29 - 18:40) #

Mr. Johnson... did you read the report?

6. Bruce Elgort (2004.07.29 - 22:40) #

Daniel,

Please give me a call or shoot me an email. I would love to chat with you. My number is 360.834.8581. I am out on the West Coast. Call anytime.

Bruce

7. Colin (2004.07.31 - 12:31) #

Daniel - the IP address you posted from is *highly* suspicious. What's more, I tried in good faith to contact you to confirm your identity, and despite subsequently seeing a good few hits to my site from your IP address, you have not responded to my email.

Again, if you are legit, then please reply to the email I sent you and I will remove this comment and offer an apology. If you don't, I will conclude that this was simply another fake posting trying to deflect the issues that were raised at Ed's site.

8. Daniel Johnson (2004.08.01 - 00:17) #

Hello Colin. I responded to your email address the day you emailed me - however I used my own personal address instead of my sister's spare. If you will check your email you will find my response from today from "Tanya McNew". All is explained there. No need for an apology, but I hope everything is cleared up. I am following this with great interest, and have no hidden agenda, hence it is one of the many sites I am now visiting on a daily basis.

9. Colin (2004.08.01 - 01:25) #

Daniel, thanks for your comment (I'll be replying to your mail shortly, and please accept my public apology for questioning the authenticity of your post).

I'll leave it for Ed to respond about the merits or demerits of 'outing' the Radicati employee if he chooses - I don't really know the history and politics but I presume there's more to the story than most of us know.

I will re-emphasise one point though, which frames my thinking about the whole affair: I'm also just an outside observer, but from my own perspective, what the Radicati employee did was utterly unethical, and shouldn't be allowed to slide. The report itself can stand up to scrutiny and everyone can debate the merits and demerits, civilly or otherwise, but this went firmly into 'dirty tricks' territory. I'd have had a lot more respect for this person locking horns with 'the community', had they had the courage to stand by their comments, rather making disparaging comments behind semi-anonymous pseudonyms and pretending to be multiple people. That's plain inexcusable.

10. Colin (2004.08.03 - 04:06) #

Apology withdrawn and comments 7 & 8 reinstated. For more details, see here:

http://www.thecorneroffice.org/blog/plink/2004/08/040803-0149.html

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